Streaming FAQ

Back to the October Playlets page | Get Tickets

Technical

1. How do I access the show? You can access the show on a smartphone, tablet, desktop, or some TV boxes. See below for details on how to watch on TV. 



 
2. What can I view the show on? Any computer, smartphone, tablet, or TV connected to the internet. We recommend using the newest technology available to each viewer, and a Wifi broadband internet connection if possible. If your internet connection is slow, we recommend turning off other devices that require a streaming signal while you watch the performances.
 
3. How do I watch it on my television? 
  • To watch on your Roku, first open this link on your computer: https://my.roku.com/account/add?channel=stagewest. Log into your Roku account and opt to add the channel. (There will be a warning about an “unverified channel”, but don’t worry, this just means Stage West channel is for private use only.) After a moment, you should see the Stage West Live  channel on your Roku screen. If you do not see it, try updating your ROKU on your TV screen, under SETTINGS/SYSTEM UPDATE. After you launch the channel, select the single link shown to play the live stream. The channel will not show anything until 30 minutes prior to curtain.
  • To watch on TV connected to your computer, you can use an HDMI cable. Plug one end into your computer and the other into one of your HDMI ports on the back of your television. Then use your remote to select your input and choose the appropriate HDMI input. 

  • If you are using an Apple product and have an Apple TV, you can use AirPlay to cast from your computer/iPhone/iPad directly to your Apple TV. Visit the link for the show on your device first, then select AirPlay from the control center.

  • If you have an Android smartphone or tablet and a Chromecast (or Chromecast-compatible device), you can cast from your Android phone to your TV. Visit the link for the show on your device first, then select Cast from the Android Chrome web browser.



  • If you have Amazon Fire, find your Fire device browser. Many Amazon Fire devices have a browser installed by default, called “Silk”, made by Amazon. If the Fire devices does not have a browser, you can install one free by following these instructions: https://amazonfiretv.blog/now-you-can-browse-the-web-and-watch-online-videos-on-your-fire-tv-81ffdcb08921 or by using this link: https://www.amazon.com/Amazon-com-Silk-Browser/dp/B01M35MQV4. Start the browser by selecting it on the home screen. Enter the url for the performance (above) via the remote (this might be somewhat tedious but just has to be done once), and the password when prompted.



4. Can I pause the performance? No. Just like a live play, there is no way to stop for later viewing.




5. How do I make the video full screen? If you are watching on a web browser, there is a small icon at the bottom of the player to turn on and off full screen mode.



 

6. Is this on Zoom? The October Playlets are not on zoom. However, the advance VIP Ticket conversations are. 
 
7. Do I need to set up an account to watch the October Playlets? No, you do not.



 
8. Do I need to set up a free Zoom account to participate in the pre-show VIP Ticket conversation? Yes. If you purchased the VIP ticket, you will need to access Zoom. If you plan to use Zoom on your laptop or computer, go to zoom.us, scroll to the bottom and click download. If you want to use Zoom on your smartphone, download the Zoom app from your app store. When you open the app for the first time, you'll be presented with the options to 1) join a meeting, 2) sign up for Zoom, or 3) sign in to a Zoom account. Tap “Sign Up.” You'll next be asked to confirm your age. You do NOT need to purchase a zoom account to participate. The free account is all that is needed.
 
9. The link is not working, what do I do? Try another device, first. If that does not work, check your WIFI connection. Next, call our box office at 817-784-9378, and we will do our best to troubleshoot any issues starting with providing a fresh link. We also recommend signing on 30 minutes before the performances start so that you can work through any connection issues. We do not foresee problems, but in the event that there is one, time is helpful. 

10. I did not get an email, how do I get a link? Call our box office at 817-784-9378 or email boxoffice [at] stagewest.org.

11. I missed my show, can I get a new link? We have a no refund policy at Stage West however you can call our box office at 817-784-9378, and we will do what we can to help you out! 

12. Who can I call or email if I have issues?  Call our box office at 817-784-9378 or email boxoffice [at] stagewest.org.

13. What if I forgot my password? The password for https://stagewest.org/playlets will be in the email you receive 1 hour prior to show time.
14. Do I need to purchase a Roku or other device? No you can watch straight from your computer or smartphone! See elsewhere in this list for instructions on how to watch on your TV if you prefer that option.






Ticketing

14. Will I be mailed or emailed tickets? Upon purchase, buyers should receive a confirmation email. We will send a reminder 24 hours before the show. Then, one hour before curtain, date-specific links for the performance. All emails will be sent to the email used for purchase.



 
15. Can I share my link with people outside of my household? No, but we encourage you to encourage others to purchase their own tickets! Thank you for your support!

16. I bought a ticket for someone else, but we don’t live together, can I share my link? The link can be opened by one household. If it is purchased for another household, it can be shared before it is accessed for viewing. We recommend calling our box office at 817-784-9378 and having the email link sent directly to the viewing household.



 
17. Is the price per person or per household/group? The price is per household.



 
18. Can I use my season ticket for this show? Yes! We encourage those with vouchers from the pandemic-postponed 41st season to use those tickets to see any upcoming programming. 





About the Show

19. What are the titles of the shows? The October Playlets presentation is comprised of three short plays: Boredom, Fear and Wine by Craig Pospisil, Hey Stranger by Steph Del Rosso, and Intro to Fiction by Ken Urban



 
20. What is the length of each show? Approximately 15 minutes. Total performance approximately 50 minutes



 
21. Is this a live or recorded performance? 100% LIVE!



22. What is a playlet? Playlet is our own bit of word play. PLAYLETS = PLAY LETS = LETS PLAY… It is also a fun term for a short play.

23. What time(s) and day(s) are the performances? October 8-18, Thursdays 7:30pm, Fridays/Saturdays at 8:00pm, Sundays 3:00pm



 
24. Will the cafe be providing any food that I can pick up? Our Lobby Cafe is not open yet for this sort of service. We will announce its opening when that becomes possible.



 
25. Is there a program/playbill? Yes, we will share the link in an email to you and it will also be available on our website. 

26. Are there captions available? We are working to have a ASL interpreter present on screen for at least two of the performances. Stay tuned for details!